The AI solution «Chatbot Agente Tutor», driven by the Innovation Department of Palma, Inca, and the startup SINT, receives the national award from UNIJEPOL
On June 5, 2025, during the X National Distinctions for Local Security organized by UNIJEPOL (National Union of Chiefs and Directors of Local Police), the Local Police officer from Inca, Manel Crespí, received an award for his outstanding participation in the development and implementation of the AI-based chatbot «AI Chatbot Agente Tutor». This innovative project aims to prevent and advise on school bullying, as well as on addiction and misuse of digital technologies, providing specialized support to young people, families, and teachers.
The initiative, a pioneer in Spain, has been jointly developed by the Mallorcan startup SINT, the City Council of Inca, and the Innovation Department of the Palma City Council, formerly the Municipal Institute of Innovation (IMI). The success of the pilot project has led municipalities like Llucmajor to also activate their own virtual Agent Tutor, in order to assess how artificial intelligence can optimize and strengthen citizen attention and municipal public services.
This recognition adds to other distinguished officers and commanders from the Local Police of Palma, Valldemossa, Sant Josep de sa Talaia, Santa Eulalia del Riu, as well as from the Balearic Islands Public Safety Institute (ISPIB), who were also awarded during the ceremony.
The main results and lessons from the pilot project «Chatbot Agente Tutor» include:
– First state chatbot Agent Tutor powered by AI, achieving great media coverage with over 10 articles published.
– Successful implementation in the municipalities of Inca, Llucmajor, and Palma (in progress).
– Integration into the Microsoft Start-ups program to strengthen its technological architecture and security.
– Management of over 3,792 conversations and 11,376 messages.
– Active supervision by five human tutor agents.
– Most consulted topics: electric scooters, drug consumption, and inappropriate use of mobile phones.
– Technological and operational challenges successfully addressed, improving the perception and attention to citizen needs through a natural, simple, and understandable language.
This award represents a significant recognition of the joint effort and commitment towards a safer, more aware, and technological society.
FUENTE